From training your new employees and managing customer service, to creating estimates on a new residential insulation project or designing a fire sprinkler system, small business owners wear an assortment of hats. While I do know my way around your basic, primitive IKEA toolset, I commend you, small-business owner, because you know exponentially more than I do when it comes to your plumbing (or heating and cooling, or carpet cleaning, or locksmith, etc.) company.
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